Terms and Conditions

V Immigration Ltd | Last updated: 8 October 2026 | Version 1.1

These Terms and Conditions (“Terms”) govern your use of the website at vimmigration.co.uk (“the Site”) operated by V Immigration Ltd, a company registered in England and Wales (Company No. 16260537), with its registered office at Lewis Building, 35 Bull Street, Birmingham B4 6AF (“V Immigration”, “we”, “us”, “our”).

These Terms apply to your use of the Site and to any consultation booked or service purchased through the Site. The legal relationship for substantive immigration advice and casework is governed by a separate written Client Care Letter and Terms of Engagement, which prevail over these Terms in case of conflict.

1. About us

V Immigration Ltd provides UK immigration advice and services. We are regulated by the Immigration Advice Authority (IAA) under authorisation number F202638454 at Level 1 in the categories of Immigration and Asylum and Protection. Our principal adviser is Vishal Gautam (IAA No. P063473). Our current authorisation runs from 18 May 2026 to 18 May 2027. We are bound by the IAA Code of Standards.

Contact: info@vimmigration.co.uk | 07947 692485 | vimmigration.co.uk

1A. Scope of our authorisation (Level 1)

We are authorised by the IAA at Level 1 only. This means we are authorised to advise on and assist with:

• straightforward immigration applications (for example, in-time applications under the Immigration Rules where there is no complicating factor);
• straightforward asylum and protection enquiries at initial stages, within the limits of Level 1 authorisation;
• the completion and submission of application forms and supporting documents in such matters.

We are not authorised at Level 1 to provide advice or representation on:

• appeals to the First-tier Tribunal (Immigration and Asylum Chamber) or the Upper Tribunal;
• judicial review or other proceedings in the higher courts;
• applications for bail, deportation, removal or detention matters that fall outside Level 1;
• complex casework requiring Level 2 or Level 3 authorisation under the IAA’s competence assessment framework.

If your matter falls, or appears to us to fall, outside our authorised scope, we will tell you and either decline to act or refer you to a suitably authorised adviser. Where we identify a scope issue during a retainer, we will inform you in writing and take such steps as are required under the IAA Code of Standards.

2. Acceptance of these Terms

By accessing or using the Site, you confirm that you have read, understood and agree to these Terms. If you do not agree, you must stop using the Site.

3. Eligibility

The Site is intended for users aged 18 or over. If you are under 18, you must use the Site only with the involvement of a parent or guardian.

4. Information on the Site is not legal advice

Content on the Site (including articles, guides, FAQs and case studies) is provided for general information only. It is not legal advice, does not create a client relationship, and must not be relied upon as a substitute for advice from a regulated adviser on your specific facts. UK immigration law and policy change frequently; we do not guarantee that material on the Site is current at the time of reading.

5. Enquiry and intake forms

If you submit information through an enquiry or intake form, you confirm that the information you provide is true, accurate and complete to the best of your knowledge. Submitting a form does not create a contract between you and V Immigration and does not oblige us to accept your instructions. A client relationship is only established when:

1. we have completed our internal conflict and eligibility checks;
2. we have issued you a Client Care Letter and Terms of Engagement; and
3. you have signed and returned them and paid any fees on account that we require.

6. Bookings and payments

Consultations and certain services may be booked and paid for through the Site. By placing an order you agree to the price displayed and to any service description provided at the point of booking.

Payments are processed by our payment provider, Stripe. We do not store your full card details.

Your statutory rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, are explained below. Nothing in these Terms affects them.

6A. Cancelling a consultation

If you book a consultation as a consumer (for yourself, not for a business):

• you can cancel within 14 days of booking, without giving a reason, and we will refund you in full, as long as the consultation has not yet taken place;
• if your consultation is booked to take place within those 14 days, you are asking us to provide it during your cancellation period, and your right to cancel ends once the consultation has taken place;
• we will refund you using the payment method you used, within 14 days of your cancellation.

Apart from these rights, consultation fees are non-refundable once paid.

To cancel, use the cancellation link in your booking confirmation, or email info@vimmigration.co.uk with your name and the date of your booking. You can rearrange a consultation using the link in your booking confirmation.

If we need to cancel or move a consultation, we will offer you a new time or a full refund.

Consultations booked by or for a business, such as sponsor licence and business consultations, are not covered by the 14-day cancellation right and are non-refundable once paid.

7. Fees and scope of work

All fees displayed on the Site are in pounds sterling (GBP). Unless stated otherwise, fees are exclusive of:

• Home Office, UKVI, court or tribunal fees and the Immigration Health Surcharge;
• fees of counsel, interpreters, expert witnesses and other third parties;

We are not registered for VAT, so no VAT is added to our fees.

The scope of any matter, fees, fee structure (fixed, hourly, or hybrid) and any disbursements will be confirmed in your Terms of Engagement before we commence substantive work.

8. No guarantee of outcome

We will use reasonable skill and care in providing our services in accordance with the IAA Code of Standards and applicable law. We do not and cannot guarantee a particular outcome on any application, appeal or related matter. The grant or refusal of any application, visa or status is at the discretion of the relevant authority (e.g. the Home Office or a tribunal) and depends on the law and policy in force at the time of decision.

9. Your obligations

You agree to:

• provide full, accurate and truthful information and documents;
• tell us promptly if your circumstances change in any way that may affect your matter;
• follow our advice and meet deadlines we communicate to you;
• pay our invoices in accordance with our Terms of Engagement;
• not use the Site for any unlawful or harmful purpose, including transmitting malware, attempting to gain unauthorised access, or scraping content.

10. Intellectual property

All content on the Site (including text, graphics, logos, images, video, audio, software, and templates) is owned by or licensed to V Immigration Ltd and is protected by intellectual property laws. You may view and print pages for your own personal, non-commercial use. You must not otherwise copy, reproduce, distribute, modify or create derivative works without our prior written consent.

11. Third-party links and content

The Site may link to third-party websites. We do not control and are not responsible for the content, accuracy or privacy practices of those sites. Following such links is at your own risk.

12. Availability of the Site

We aim to keep the Site available 24/7 but do not guarantee uninterrupted access. We may suspend, restrict or discontinue all or part of the Site at any time without notice.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be limited or excluded.

Subject to that, and to the maximum extent permitted by law:

• in relation to your use of the Site (and not to any consultation or service you buy from us), we exclude all implied warranties, conditions and terms;
• we are not liable for any business losses (including loss of profits, revenue, contracts, opportunity, data or goodwill);
• our total aggregate liability arising out of or in connection with your use of the Site is limited to £100 (one hundred pounds sterling).

Nothing in these Terms affects your statutory rights as a consumer.

Our liability in respect of any retainer for immigration services is governed by the limit set out in your Terms of Engagement (typically capped at the level of our professional indemnity insurance cover, as required by the IAA).

14. Complaints

We aim to provide a high-quality service. If you have a concern, please refer to our Complaints Policy on the Site for the steps to follow.

15. Data protection

We process personal data in accordance with our Privacy Policy and Cookies Policy.

16. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on the Site with the “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised Terms.

17. Governing law and jurisdiction

These Terms and any dispute or claim arising out of them or their subject matter (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that if you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in the courts of your home jurisdiction.

18. General

• If any provision is held invalid or unenforceable, the remaining provisions will continue in full force.
• Our failure to enforce a right does not waive that right.
• These Terms do not create any rights for third parties under the Contracts (Rights of Third Parties) Act 1999.
• You may not transfer your rights or obligations under these Terms without our prior written consent.